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FAQ-Frequently Asked Questions

You're got questions. We've got answers

How long does it take to ship?

Depending on where you live, your shipment will take 2-4 weeks from the time it is shipped. This shipping time is caused to high demand. Your product will have a tracking code. 

Charge Information

We highly suggest plugging the USB into the cigarette charging port with the included adapter.

Does it charge through my phone case?

Our charger works with most non-metal cases that are 5mm in thickness or less. You may have to remove your phone case in order to change wirelessly (but still rare cases).

I thought the charger was wireless. Why does it come with a micro USB cord?

Your charger needs to be plugged into the cigarette adapter or USB port in order to work. Currently, we have no knowledge of any charger that doesn't need a power source.

How do I mount it? 

Using the vent mount: Drop the plastic ring over the cylinder end of the mount. Push the cylinder into the back of the charger until it clicks. Screw the plastic ring until it's snug against the charger. Press the clip (at the end of the arm) hard enough until the clamps open, attach to desired vent, and release. (Because the clamps are designed for your phone's safety, they can be tough to squeeze, so ensure you're providing ample force).

 

Using the windshield/dash mount: Make sure the surface (whether on your dash or windshield) you're attaching the charger to is clean and dry. Drop the plastic ring over the cylinder end of the mount. Push the cylinder into the back of the charger until it clicks. Screw the plastic ring towards the charger until it's snug. Remove the plastic covering the suction mouth, place the mouth, and click the switch down (towards the suction).

What are the dimensions of the charger?

The base of the charger measures 63 mm across at the top, and 57mm at the bottom. When arms and gravity foot-bed are fully extended, the max length is 150mm, and the max width is 91.5mm. From the back of the base to the edge of the security arms, the thickness of the charger measures 32mm. the extendable arm on the windshield/dash mount reaches up to 190mm. All measurements are approximate.

Will the charger overheat?

Our wireless chargers are designed with overheating protection. Wireless charging is made possible by induction, which does produce some heat. If you're using heavy apps (like navigation), you risk your phone shutting down due to excessive heat. Do not expose the charger to open flames or extreme heat. Depending on where you live, on hot days you should keep the charger out of direct sunlight for long periods of time. 

Is it compatible with Apple CarPlay or Android Auto?

Our car charger does not sync with your in-dash entertainment system.

What phones are compatible with your chargers?

Our charger works with all Qi-enableb devices. If your phone has wireless charging capabilities it will work with our products. If you're not sure, see the list below:

Apple

Iphone 8

Iphone 8 Plus

Iphone X

Iphone Xs

Iphone Xs Max 

Iphone Xr

Asus

PadFone S

BlackBerry

Passport 

PRIV

Z30

Blackview

BV5800 Pro

BV6800 Pro

BV9500 Pro

BV9500

CASIO

G'z One Commando

Gaterpillar

Cat S50Cat S50C

DeWalt

MD501

MIL810GEnergy

SistemEnergy

Phone Pro Qi

Fujitsu

Arrows F-09D

Arrows Kiss F-03D

Arrows Kiss F-03E

Arrows X F-10D

Google (Does not support Fast Charge)

Nexus 4

Nexus 5

Nexus 6

Pixel 3

Pixel 3 XL

HP

Elite X3

HTC

Droid DNA

Windows Phone 8X

Huawei

Mate20 Pro

Kyocera

Brigadier

DuraForce

Hydro Elite

Torque G02

Torque KC-S701

Urbano L01

Urbano L03

LG

G2

G3

G6

G6 Plus

G7

G7 ThinQ

V30

V40

Lucid 2

Lucid 3

Optimus F5

Optimus G Pro

Optimus It L-05E

Spectrum 2

Vu 2

Vu 3

V30

V30 Plus

M.T.T. 

Master 4G

Microsoft

Lumia 950 

Lumia 950 Dual

Lumia 950 XL

Lumia 950 XL Dual

Mlais

MX69W

Motorola

Droid Maxx

Droid Mini

Droid Turbo

Droid Turbo 2

Moto Maxx

MotoX Force

MPhone

Mphone 8

NEC

Medias PP N-01D

Medias X N-04E

Nokia 

Lumia 1520

Lumia 735

Lumia 830

Lumia 920

Lumia 928

Lumia 929 (Icon)

Lumia 930

8 Sirocco

Oukitel

U23

Panasonic

Eluga P P-03E

Eluga V P-06D

Eluga X P-02E

Eluga X1

Eluga X1 Pro

Philips

X723

Razor

Phone 2

RugGear

RG730

Samsung

Galaxy S6

Galaxy S6 Active

Galaxy S6 Edge

Galaxy S6 Edge Plus

Galaxy S7

Galaxy S7 Active

Galaxy S7 Edge

Galaxy S8

Galaxy S8 Active 

Galaxy S8 Plus

Galaxy S9

Galaxy S9Plus

Galaxy Note 8

Galaxy Note 9

Leader 8

W2016

Saygus 

V SQUARED

Sharp

Aquos EX SH-04E

Aquos SH-07D

Aquos SH-13C

Aquos Slider  SH-02D

Aquos Zeta SH-06E

Aquos Zeta SH-09D

Q-pot SH-04D

SH-05D

Sony 

Xperia Z3V

Xperia Z4V

Xperia XZ2 Premiun 

Xperia XZ3

Techdy 

Basic bear

Bear Pro

Vertu

 Aster

Signature Touch

Xiaomi Mi

MIX 2S

Mi Mix 3

YotaPhone 

YotaPhone 2

ZTE

Telstra Tough Max 

ZTE Axon 9 Pro

 

FOR MORE INFORMATION DO NOT ESITATE TO CONTACT US

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Please check the description of your mobile phone if it has wireless charging capabilities. Relay does not guarantie a refund in this case